🛣️ As we approach the end of another remarkable year, I’ve been taking time to reflect on the many moments—big and small—that shaped 2025. It’s so easy to overlook the things we often take for granted, and Thanksgiving serves as a meaningful time to pause and appreciate them. 🙏 For me, that gratitude includes:🗝️ Family and …
🎤 It was my pleasure to share insights with dozens of local non-profit organizations during this year’s 2025 Professional Development Week at The Goodyear Tire & Rubber Company.🎯 Together, explored practical strategies to strengthen both personal and operational resilience—because in today’s world, being able to adapt under pressure isn’t optional, it’s essential. 📌 Topics included:🧩 …
💯 One of the best ways to build personal resilience is through hobbies and team activities that challenge you, push your limits, and focus on shared goals. 👏👏👏 A big thank you to Bob Arnold for the DRJ Bike Race Team jersey! Bob has been leading the team for an incredible 25 years, truly embodying …
Why do so many organizations claim operational resilience—yet measure it in completely different ways? Unlike financial performance or sales growth, resilience isn’t built on one standard KPI. It is: It spans crisis response, business continuity, third-party risk, cyber and physical security, supply chain disruption, workforce adaptability, and more. So yes, the metrics vary. But one …
When disruption strikes—whether from a cyberattack, supply chain issue, or natural disaster—your crisis communication strategy becomes the voice of your organization. In today’s digital age, that voice can either calm the storm or fuel the chaos. Key Points Every Team Member Should Know: Social media can be a powerful tool for transparency and reassurance—but only …
After decades of international travel, I finally made it to a destination that holds deep personal meaning – Hungary, the birthplace of my parents. My wife and I spent 12 days abroad, beginning with time in Hungary and continuing on a Danube River cruise. It was a trip of many firsts: our first time in …
Personal resilience is defined as an ability to be strong, persistent, tenacious, and tough. Striving for operational resilience is a journey with a roadmap that integrates all operational activities under a clear management structure. Although difficult, it is possible to be both personally and operationally resilient. When you combine both capabilities, it is evident, and …
Having a roadmap to attaining resilience and documenting your journey is essential toreaching goals. Three important roadmap components are featured throughout the book,including the development of plans, continuous improvement of them, and a focus on theright leadership behaviors to gain consensus and stay aligned on your journey. Thischapter highlights the right tools, teams, talent, and …
The benefits of planning for risks and effectively managing them are introduced in thischapter. Examples of how a resilient organization can use common risks as anopportunity to gain competitive advantage are included. Risks can have major negativeoperational and financial impacts when not managed well. However, they can also helpattract more customers and grow market share. …
You better your odds of success in attaining resilience when your teams are well synchedand operating on a common mission. This chapter provides suggestions on selectingteam roles and functions based on your organization’s structure, including how tosuccessfully engage teams and manage handoffs between them. An organizationalassessment confirms how structuring operationally resilient roles provides immediatebenefits. Form …
The concept of resilient deployment includes executing strategic activities through anagreed-upon project schedule with a clear understanding of how every item ties back tothe organization’s mission. Specific examples of immediate priorities based upon longand short-term planning are shared. Objectives that are aligned across all business unitsare part of an annual operating plan. The current year …
Common objectives that are well defined, communicated, and understood supportresilient deployment strategies. Obstacles to meeting team objectives are shared. Anannual objective-setting process should be aligned with the organization’s mission. Therole of human resources, direct managers, and operational leadership in the objective-setting process is shown. Every team supporting operational resilience should haverelevant objectives. Objectives for global …
A maturity model provides value in determining the progress being made on operationalresilience objectives and the capabilities for continuous improvement. The initial step isselecting the maturity model components. The Professional Practices for BusinessContinuity Management is the basis for the maturity model in this chapter. Each of theProfessional Practices have a defined objective with operational benefits. …
There are various ways in which you can maintain momentum once you believe you haveattained excellence in operational resilience. You can rely on other teams in yourorganization to help maintain momentum. For example, internal audit plays a key role inproviding an objective analysis of progress during facility or process audits. Providingthem training along with an …
Excellence in Operational Resilience
Out Now!
How to Lead, Follow and Guide the Way.