Discover Excellence in Operational Resilience
How to Lead, Follow & Guide the Way
Providing essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenges.
introduction
Providing essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenges.
Introduction
Providing essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenge
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“There’s no one more qualified to teach operational resilience than Mike Janko. Mike’s leadership of Goodyear’s business continuity efforts have seen us through issues of all kinds, and he is an expert we trust to ensure we maintain service to our customers during unexpected challenges.
I encourage leaders in all industries to read Excellence in Operational Resilience to learn from the journey Mike and our teams follow in supporting our employees and our business operations. Readers will connect with the way Mike faces difficulties head on, with optimism, an empowering managerial style and of course, resilience.”
Gary S. VanderLind, SHRM-SCP
Senior Vice President and Chief Human Resources Officer at The Goodyear Tire & Rubber Company
How to Lead, Follow & Guide the Way
All organizations seek to be resilient, yet most do not have a clear definition of what that means for them or a plan to manage the journey to attain it.
This resilience playbook includes the right combination of technical knowledge, team structure, leadership support, and behavioral competencies, all based on a clear “Lead, Follow, Guide” framework.
Based on the author’s three decades of successfully implementing resilience-based strategies at Goodyear and other major companies, this book offers road-tested advice and techniques to bring quick wins and long-term success in organizational resilience.
Meet Mike Janko
Mike is Goodyear’s Director of Global Business Continuity and the company’s global enterprise leader in development and application of resilience-based policies, procedures, protocol, and guidance to provide immediate positive strategic business impact.
He holds multiple certifications in business continuity and risk management, including Master Business Continuity Professional (MBCP), Master Business Continuity Institute (MBCI), Certified Business Continuity Lead Auditor (CBCLA), and Associate in Risk Management (ARM).
He effectively managed response and recovery to over 3,000 business continuity events, crises, and incidents (for Stouffer Hotels, Nestle, and Goodyear) over 30 years.
Mike has also taught courses, classes, and workshops at Cleveland State University and Cuyahoga Community College and led training for AICUO, which represents all the independent colleges and universities in Ohio.
Critics' Reviews
“Over the past twenty years I’ve had the chance to work with Mike and his teams to plan for and respond to dozens of hurricanes, winter storms and supply chain challenges. Our support of associates, the communities where we operate, and business operations were top priorities.
Following each situation, we assessed our process to close any gaps and improve upon our future efforts. Through these coordinated efforts, we recovered quickly from every challenge and thrived as a team.
Excellence in Operational Resilience shares successful strategies proven over multiple decades. Mike’s method of leading, following and guiding the way enables every team member to contribute, provide their expertise and remain aligned on a common path, ultimately leading to outstanding performance. We take pride in knowing that regardless of the crisis we may face, the support for our associates, the communities where we operate, and business operations will be executed well, and negative impact will be minimized.”
Brad Ioerger
general manager chemical operations and commercial at The Goodyear Tire & Rubber Company
“I wholeheartedly endorse Excellence in Operational Resilience by Mike Janko! This book is a testament to his remarkable leadership in the challenging field of Business Continuity.
I have personally worked with Mike managing hurricanes, tornadoes, and various crises, Mike's expertise in operational resilience shines through. The practical strategies shared, from documenting a roadmap to risk management and team alignment, are invaluable for any organization. The focus on turning risks into opportunities is a game-changer for achieving sustainable business results and financial stability.
Witnessing the impact of the material and processes featured by Mike in real life, I highly recommend this book to all seeking business resilience in the face of adversity.”
Billy Ray Taylor
retired Goodyear operations executive and CEO of LinkedXL
“Mike Janko’s engaging approach in building Excellence in Operational Resilience is a model for not only the manufacturing industry. Colleges and Universities have proven that collaborative efforts with external agencies are critical components of resilient organizations. Mike’s work with AICUO led to sharing of best practices and strategies that benefitted our member institutions. Align the right teams, deploy the right strategies, and have the right objectives to create a resilience awareness culture.”
C. Todd jones
president and general counsel at the Association of Independent Colleges & Universities of Ohio